Резюме: Customer support representative (Суми)

Досвід роботи

<p>Mariya Sisunenko</p>
<p>Fastiv, Kyiv’s Region</p>
<p><br /></p>
<p><strong>Summary</strong></p>
<p>Dependable and detail-oriented customer service representative. I do my best under pressure. I am organized, focused, and successful at meeting deadlines while working remotely. Excellent communication and interpersonal skills. Proven ability to increase customer satisfaction. Ability to multitask.</p>
<p><strong><br /></strong></p>
<p><strong>Education</strong></p>
<p><strong>GENERAL LEARNING SCHOOL (Fastov, Ukraine)</strong></p>
<p>Ukrainian High School</p>
<p>Graduated June 2009</p>
<p>7 Years of American school (Spokane, WA USA)</p>
<p><strong><br /></strong></p>
<p><strong>Employment History</strong></p>
<p><strong>Vacation Rentals</strong></p>
<p><br /></p>
<p>Customer Support Manager</p>
<p>November 2017 – January 2019</p>
<p>- Handled reservations<br />
- Worked through several OTA systems including Airbnb, HomeAway, and Booking.com to answer<br />
inquiries, create and update bookings<br />
- Uploaded prices on the OTA's<br />
- Calculated the room revenue from reservations<br />
- Participated in several projects to collect and upload information for the software<br />
- Added pin codes for door locks using VERA software</p>
<p><strong>Vents</strong></p>
<p>Manufacturer of ventilation systems</p>
<p>February 2017 – September 2017</p>
<p>- Assembly of recuperators<br />
- Assembly of ventilation systems</p>
<p><strong>Win Trade</strong></p>
<p>Call center operator</p>
<p>August 2015 – January 2016</p>
<p>- Outsourcing Company<br />
- Making outbound calls to potential clients<br />
- Offering different rates for energy and gas companies<br />
- Went through TPVs (verification) with the client<br />
- Typed in all necessary client information in the database</p>
<p><strong><br /></strong></p>
<p><strong>Languages</strong></p>
<p>English: Native</p>
<p>Russian: Native</p>
<p>Ukrainian: Fluent</p>