Вакансія: Operator Relations Manager (в Суми)

Загальна інформація про вакансію

<p dir="ltr">Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for an Operator Relations Manager. </p> <p><strong>What we offer:</strong></p> <ul><li dir="ltr"><p dir="ltr">The opportunity to work remotely.</p></li><li dir="ltr"><p dir="ltr">Flexible working hours, Monday to Friday from 9:00 AM to 6:00 PM (including 1 hour for lunch).</p></li><li dir="ltr"><p dir="ltr">Competitive salary with a base rate plus a bonus component.</p></li><li dir="ltr"><p dir="ltr">Step-by-step adaptation to the role.</p></li><li dir="ltr"><p dir="ltr">Paid internship.</p></li><li dir="ltr"><p dir="ltr">Career development opportunities.</p></li><li dir="ltr"><p dir="ltr">The chance to improve your English language skills.</p></li><li dir="ltr"><p dir="ltr">Opportunities to attend international conferences.</p></li><li dir="ltr"><p dir="ltr">A cohesive team of responsible and hardworking colleagues who are progressive and friendly. We value common sense and a sense of humor. No formalities — everyone is on a "first-name" basis here.</p></li></ul> <p><strong>Requirements for the position:</strong></p> <ul><li dir="ltr"><p dir="ltr">Fluent in Ukrainian, English — at least B2 Upper Intermediate level (both oral and written communication).</p></li><li dir="ltr"><p dir="ltr">Proven sales skills and results.</p></li><li dir="ltr"><p dir="ltr">Ability to articulate thoughts clearly, especially in written communication.</p></li><li dir="ltr"><p dir="ltr">Responsibility, honesty, and punctuality.</p></li><li dir="ltr"><p dir="ltr">A strong sales skills, negotiation experience, and the ability to establish long-term relationships.</p></li><li dir="ltr"><p dir="ltr">Structured thinking, high level of self-organization, attention to detail, excellent communication and teamwork skills.</p></li><li dir="ltr"><p dir="ltr">Motivation to develop and results-oriented.</p></li><li dir="ltr"><p dir="ltr">Must have a reliable power supply — our work requires being always online, with a charged device and internet connection, regardless of power availability!</p></li></ul> <p><strong>Responsibilities:</strong></p> <ul><li dir="ltr"><p dir="ltr">Manage and develop partnerships with telecommunications operators and providers worldwide.</p></li><li dir="ltr"><p dir="ltr">Serve as the primary point of contact for existing operator partners on technical and commercial matters.</p></li><li dir="ltr"><p dir="ltr">Negotiate contracts, interconnection agreements, and pricing models with telecom operators.</p></li><li dir="ltr"><p dir="ltr">Monitor the quality and effectiveness of services provided, ensure compliance with SLA terms.</p></li><li dir="ltr"><p dir="ltr">Collaborate closely with colleagues from technical and financial departments to ensure efficient launch and development of partnerships.</p></li><li dir="ltr"><p dir="ltr">Analyze traffic, volumes, and performance reports to optimize routes and costs.</p></li><li dir="ltr"><p dir="ltr">Identify new business opportunities and expand the network of operator partners.</p></li><li dir="ltr"><p dir="ltr">Monitor telecommunications market trends, regulatory updates, and technological innovations.</p></li><li dir="ltr"><p dir="ltr">Resolve disputes, handle escalations, support billing and reconciliation processes.</p></li><li dir="ltr"><p dir="ltr">Ensure clear communication and respond promptly to inquiries.</p></li><li dir="ltr"><p dir="ltr">Search for direct routes from telecom operators worldwide.</p></li><li dir="ltr"><p dir="ltr">Participate in specialized exhibitions and conferences, representing the company on the international stage.</p></li></ul> <p></p>