Вакансія: Customer Specialist (в Суми)

Загальна інформація про вакансію

<p><strong>Description</strong></p> <p>Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players</p> <p>worldwide.</p> <p><strong>We're looking for a Customer Support superstar to join our Business Operations</strong></p> <p><strong>Department!</strong></p> <p><strong>About the team</strong></p> <p>The Customer Support Team is responsible for providing frontline support and service to clients and customers, addressing technical issues, and ensuring a high level of customer satisfaction. This role involves troubleshooting, problem-solving, and communicating effectively with both technical and non-technical users.</p> <p><strong>Responsibilities</strong></p> <p>? Client Interaction: Serve as the first point of contact for customers experiencing technical issues, providing prompt and accurate customer service</p> <p>? Issue Resolution: Diagnose and troubleshoot software, and network issues. Provide timely resolution of technical problems to ensure minimal disruption to the client</p> <p>? Escalation: Escalate unresolved issues to the appropriate internal teams, such as second-tier support or development teams. Follow up on escalated issues to ensure resolution</p> <p>? Documentation: Document technical knowledge in the form of notes and manuals. Maintain detailed records of customer interactions and steps taken to resolve issues</p> <p>? Feedback Loop: Provide feedback to the team and management on recurring</p> <p>customer issues, potential improvements, and customer suggestions</p> <p>? Training: Occasionally conduct or assist with product training sessions for</p> <p>clients, helping them understand features and best practices</p> <p>? Monitoring and Reporting: Monitor customer service and technical support metrics. Prepare and present reports on incident trends and areas for improvement</p> <p><strong>Requirements</strong></p> <p>Education: A degree in Computer Science, Information Technology, or a related field is an advantage</p> <p><strong>Experience</strong>: Proven experience in customer support, technical support, or a similar role. Experience in the iGaming industry is a plus</p> <p><strong>Technical Skills:</strong>good understanding of computer systems, mobile devices, and other tech products. Familiarity with remote desktop applications and help desk software is an advantage</p> <p><strong>Problem-Solving</strong>: Excellent problem-solving and analytical skills</p> <p><strong>Communication:</strong> Excellent communication skills, capable of explaining complex information clearly and concisely</p> <p><strong>Customer-Oriented:</strong>Strong customer service orientation with a patient and empathetic attitude</p> <p><strong>Teamwork:</strong>Ability to work well in a team environment, collaborating with other departments as necessary</p> <p><strong>Continuous Learning:</strong> Willingness to continually update knowledge of the company's products and tech trends</p> <p><strong>Advantages</strong></p> <p>Working knowledge of technologies such as JavaScript, HTML, CSS , JSON, SQL Candidates with a QA-oriented background familiarity with cloud environments</p> <p></p> <p>Tech Stack</p> <p>Telecommunications Team work Projects Java Script HTML CSS JSON SQL</p>